Contact support
Email furkanedikli@icloud.com. Include your app version, iOS version, and a short description of what happened. Do not send full diary entries, passwords, payment details, or other highly sensitive information.
We aim to respond within three business days.
Popular help topics
Purchases and subscriptions
The purchase sheet does not open
Confirm you are signed into the App Store, have a working connection, and that in-app purchases are allowed under Screen Time or device restrictions. Restart the app and try again. Store products can also be temporarily unavailable while Apple processes new subscription metadata.
I paid, but Premium is locked
Open Reverse Diary’s subscription screen and choose Restore Purchases. Keep the same Apple ID used for the original purchase. If access is still locked, email support with the approximate purchase time and product type—but never send full payment information.
Cancel or manage a subscription
Open iOS Settings → your name → Subscriptions → Reverse Diary. Billing, refunds, trial eligibility, and cancellation are managed by Apple.
AI insights
Revi AI requires an internet connection and must be enabled. While enabled, Revi World synchronization may process the dates, moods, questions, and written answers from up to your 30 most recent completed reflections through Supabase and OpenAI. Photos and audio are not sent. For a meaningful semantic follow-up, AI question generation may send the current written answer with minimized structured context, such as language, broad mood, energy, intensity, selected goals, recent theme IDs, and question fingerprints. Raw answers from previous days and earlier raw answers from the current session are not sent for question generation. If AI is unavailable, your reflection remains saved and the app uses its local fallback.
AI responses are reflective prompts, not medical or professional advice. If a result feels unsuitable, ignore it and use your own judgment.
Data, privacy, and account deletion
Journal content is stored on your device by default. Reverse Diary may create a Supabase anonymous account using a pseudonymous identifier together with the preferred onboarding name, app language, and timezone needed for supported features. Where applicable, Meta attribution is initialized only after ATT permission; journal content, mood selections, photos, and audio are not sent to Meta.
Revi AI processing happens only while that preference is enabled and can run during Revi World synchronization. The in-app permanent account deletion flow removes local journal records and application-owned journal photo/audio files, deletes the Supabase account and eligible AI cache, and clears the local Supabase session. An Apple subscription must still be managed separately through Apple. Read the full Privacy Policy or follow the account deletion instructions.
Basic troubleshooting
- Update Reverse Diary and iOS to the latest available versions.
- Close and reopen the app.
- Check your network if using purchases or AI features.
- Restart your iPhone.
- Before reinstalling, remember that locally stored content may be removed if it is not included in a device backup.
If the issue remains, send a screenshot that does not reveal private journal content.